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Contact Us
Our website is always open to take your order. Our team is available during our factory opening hours Monday to Friday 7am-4pm. If you need to get hold of us, please do so by replying to the email correspondence from us and we'll attend to the matter swiftly. If your order hasn’t arrived by 3pm, please contact us immediately to track your order.
BEST PERSON TO SPEAK TO
Tracking Your Order
orders@umatie.co.za
Nadine 074 813 6648
Order Related Enquiries
orders@umatie.co.za
Nadine 074 813 6648
General Enquiries
nummies@umatie.co.za
Anna 072 999 2618
Umatie Shop
Monday to Friday 8am-3:30pm
We have a shop in Stellenbosch, feel free to pop in to buy some foodies. This is also our collection point for online orders.
orders@umatie.co.za
Office 074 813 6648
NEED TO RAISE A CONCERN?
At Umatie we always strive to handle any complaints swiftly and always within 1-2 days. Please feel free to reach out to us with any concerns you may have to nummies@umatie.co.za. We are more than happy to assist you.
We uphold the Consumer Goods and Services Industry Code. We are participants of the Consumer Goods and Services Ombud Scheme.
As part of the Consumer Goods and Services Code, if we haven’t resolved your complaint within 15 business days, you are entitled to approach the Consumer Goods and Services Ombud. You can email them: complaints@cgso.org.za or Sharecall 0860 000 272. Website: www.cgso.org.za
