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DELIVERY / PICKUP INFO
If your order hasn’t arrived by 3pm, please contact us immediately to track your order. If you have any delivery queries or amendments - change of address, specific time of the day the order needs to be delivered, last minute change of plan, if you are not going to be available - please reply to the email communications we’ve sent you and our team will handle it swiftly.
Our factory is based in Stellenbosch and we fly our foodies nationally for delivery to further areas. As an added safety measure, all orders leaving our factory, delivery and pick-up, will be packed in an Umatie insulated box with gel ice packs. This mini-cooler keeps our foodies cold and safe when travelling for up to 8 hours. Once your order is received, please pop into the freezer immediately!
Unfortunately we do not deal with order related queries on social media, please reply to your email communications from us to ensure we deal with it swiftly.
Please ensure someone is available to receive your order during the communicated delivery times. Umatie reserves the right to charge a delivery fee equivalent to the initial delivery fee if re-delivery is required. Orders that qualify for free delivery will be charged a delivery fee if you are not available to receive your order as arranged.
We have a minimum order requirement of R300.
Orders that exceed R1200 will qualify for free delivery.
For Cape Town
All areas in Cape Town and surrounds
The delivery cost is between R75-R95, dependant on where you are based. The website will calculate it when you enter your postal code. Allow 2 working days for your order. We deliver Monday to Friday 10am-5pm
For Other Areas
We deliver to Gauteng, Pretoria, KZN, Mosselbay, George and PE
The delivery cost is R120. We deliver Tuesday to Friday 10am-5pm. Your order will be prepared and packed in Cape Town. It will be sent to your area of choice via airfreight and delivered to your door with our trusted courier. Allow 2–3 working days from placing your order until delivery to your door.
If you place an order specifically for pickup from our factory, it will still take 1-2 days. We will notify you via email with a collection date. Please do not pop into our factory on the same day as when you placed your order, to collect it. Our team will unfortunately not be able to assist you.
We are based in the Cape Winelands, Stellenbosch. Select this option when you place your order. You will also find our address details on your invoice.
12 Stoffel Smit Road, Plankenbrug, Stellenbosch 7600
Order can be collected Monday to Friday 10am–3pm