Once You Order

Once payment is received, we will schedule the delivery/pickup and email the details to you. Payfast payments are immediate. EFT payments need to be done in 24 hours otherwise your order will be cancelled. Please note that we only process orders during our office hours which is Monday to Friday 7am-4pm. If you place an order in the evening or weekend, our team will process your order the next working day.

You pay for your order

You will receive an automated invoice via email when you place an order on our website. Our team will process your order internally and notify you of the delivery slot via email.

If you place an order specifically for pickup from our factory, it will still take 1-2 days. We will notify you via email with a collection date. Please do not pop into our factory on the same day as when you placed your order, to collect it. Our team will unfortunately not be able to assist you.

You can pay for your order using Payfast, Zapper or EFT. No cash payments will be excepted by the couriers. If your Payfast payment fails, feel free to email us to send you a new link to pay. If you pay via EFT, please send us a proof of payment to payments@umatie.co.za. A delivery slot will only be scheduled once payment is received.

We deliver your order

If your order hasn’t arrived by 3pm, please contact us so we can track your order and give you a specific time of delivery before the 5pm cut-off.

For Cape Town
We deliver Monday to Friday 10am-5pm. We take 1-2 working days for local orders and it will be delivered by our trusted courier service.

For Other Areas
We deliver Tuesday to Friday 10am-5pm. Your order will be prepared and packed in Cape Town. It can be sent via Air Freight (1-2 working days) or Road Freight (4-5 working days).